Teck is committed to supporting the health and wellness of our people. In support of this commitment, all employees in Canada now have access to Maple, Teck’s new virtual healthcare provider. Teck’s previous provider, Wello, has been acquired by Maple, Canada’s leading virtual healthcare platform. If you are already registered with Wello, your registration will not automatically transfer to Maple; you will need to register again with Maple via the instructions below (‘Getting Started with Maple’).
The transition will enhance virtual healthcare benefits for our employees, as Maple maintains Canada’s largest online provider network that includes doctors, physicians, and paramedical providers in addition to nurse practitioners, delivering more timely and convenient access to care.
Maple provides you and your family with the ability to:
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Connect with a general practitioner in under 5 minutes
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Get virtual care around the clock, 24/7, 365 days a year
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Communicate via text, video, or audio
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Receive advice, prescriptions (via pharmacy pickup or delivery within a few business days), labs and more
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Access specialists and paramedical providers on the platform
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Manage and store medical records
Primary care visits on Maple are fully covered and available on an unlimited basis. Specialist and paramedical provider visits are available for an out-of-pocket expense that may be reimbursed through Teck’s extended health benefits.
Getting Started with Maple
Employees in Canada will receive an email to their Teck email account from Maple, with a link and instructions on how to complete your personal Maple registration.
For anyone who does not have easy access to their Teck email:
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Visit www.getmaple.ca/teck
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Complete the registration using your:
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Legal first name
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Last name
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Date of birth
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Access to Wello will be available through March 31, 2022. If you would like to upload your previous health history from Wello to Maple, you can do so until March 31, 2022 by emailing hello@wello.ca. In your email, please indicate you are requesting care coordinator support for next steps to transfer your health history.
More Maple Information and Support
Please see this employee guide for more information on how you and your family can get support from Maple and for frequently asked questions. To learn more about Maple, you may also watch the following video.
If you have any questions, please email Maple at support@getmaple.ca or Anissa Bay, HR Business Partner.
