Innovation and Technology

A look at the rapid response of the TDS group

TDS By the Numbers

The Teck Digital System (TDS) group is well accustomed to responding to urgent requests, skilfully working behind the scenes to ensure swift and smooth resolutions.

On March 13, TDS received notice that they would need to support the transition of thousands of Teck employees to remote work over the course of just a few days. TDS rose to the challenge and, working at all hours of the day and night, the team delivered on this business-critical need. The success of this massive undertaking demonstrated teamwork, determination and commitment to excellence. Here are just a few highlights from TDS’s outstanding work.

  • 4,000 voice calls per day
  • 980% increase in VPN connectivity with approximately 300 users per day pre-COVID-19 to over 3,000 connections to Teck’s network
  • 6,450 deployments of Microsoft Teams in one week
  • 200% increase in the use of hardware used to improve security for internet-facing applications
  • 200% growth in network bandwidth  
  • 2,719 users migrated to Microsoft Exchange online

Thank You

Many thanks to those who contributed to and participated in this issue of Connect: Carlos Soto, Accounting Supervisor, Red Dog Operations; Ryan Aucoin, Manager, Fin Modeling Value Capture, RACE21™, Vancouver office; Paulina Puentes, Coordinator, Environment, Teck Carmen de Andacollo; Taylor Greer, Drill & Blast Engineer, Elkview Operations; Mike Dermer, Director, Infrastructure, Vancouver office; Mathew Bennett, Supervisor Maintenance Processing, Greenhills Operations; James Fortune, Engineer in Training, Greenhills Operations; Curtis Pynnaken, Processing Supervisor, Greenhills Operations; Lindsey Deluca, Senior Engineer, Supervisor, Maintenance, Elkview Operations; Kyle Matter, Lead Operating Excellence, Greenhills Operations; Stephanie Cote, Specialist Operating Excellence, Fording River Operations; Patrick Lidster, Buyer, Materials, Sparwood office; Dan Myck, Engineering Superintendent, Elkview Operation; Rebecca Edwards, Communications Coordinator, Community and Government Affairs, Sparwood office; Jayne Garry, Community Relations Leader, Public Relations, Trail Operations; Kayleigh Montgomery, Lead, Social Responsibility, Community and Government Affairs, Sparwood office; Tammy Ogden, Community Liaison, Community and Government Affairs, Sparwood office; Laura Orenga de Gaffory, Communication and Engagement Coordinator, Public Relations, Red Dog Operations; Jacqui Schneider, Senior Community Affairs Officer, Highland Valley Copper; Carol Vanelli Worosz, Community Engagement Leader, Public Relations, Trail Operations

On the Cover

Teck’s “Take Heart” banner campaign to show support for frontline workers

Submissions

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